Apprentice Duty Manager
|Vacancy Ref: VC0111||Sector: Business Administration|
|Location: Bolton||Postcode Area: BL1|
|Salary/Hour: 4.05||Hours: 37|
|Entry Qualifications: A-D in maths and English|
Skills & Qualities:
We are looking for a candidate who is confident, hardworking, and ambitious and someone who can deal with pressure.
The ideal candidate should be customer focused with a hands on approach, have a high personal standard of presentation and someone who is caring and kind.
Someone with previous work experience would be an advantage however not essential as full training will be given.
Previous NVQ level 2 in customer service and Business administration is desirable however we will look at each candidate on an individual basis.
Good level of Maths and English.
Here you will be working as a Training Duty manager where you will learn and develop new skills, duties / training towards the below:
Present a high quality professional image and attitude at all times
Act as the main point of contact for customer queries via email, over the telephone and face to face in an effective and timely manner, whilst building and maintaining good working relations
Complete and record quality assurance checks as detailed on the Duty Manager shift checklists
Develop and manage the performance of the operational staff in the absence of the Assistant Leisure Services Manager to ensure an efficient and effective service is provided. Ensure the highest of standards are maintained throughout operational hours
Ensure Leisure Attendants complete and record the cleaning duties and necessary Health & Safety checks in accordance with the appropriate shift checklist
Ensure customers and hirers comply with the Terms and Conditions set out by BSS Leisure
Actively promote BSS Leisure range of services to all potential customers by identifying opportunities to upsell and cross market
Ensure service delivery is of the highest possible standard. Along with the Leisure Services Manager and Assistant Leisure Services Manager, be proactive and implement new ideas and methods which promote exceptional service
Organise and attend NPLQ staff training sessions (first Monday of every month), record staff attendance using the designated register and update the online wall/training chart via the IQL portal
Maintain accurate membership records, ensure courses are scheduled in a timely manner and follow the relevant booking process for each sub brand using Leisuremost computer software
Manage the café operation including serving customers, completing monthly stock takes and product orders to ensure adequate stock levels are maintained to achieve maximum revenue
Ensure access to the pool area is restricted when unattended by a BSS Leisure staff member
Be responsible in conducting emergency evacuations in line with the Fire / Emergency Evacuation Procedure when on duty as and when required.
Carry out duties / responsibilities designated within the PSOP and allocated to the roles of Lifeguard and Duty Manager
Complete the cashing up process at the end of each shift, ensuring processed payments correspond with the ‘transaction summary tendered’ report generated by Leisuremost
Complete all necessary set up and clear down requirements for activities as and when needed
Ensure alarms are activated and buildings are secured at the end of each operational day
Comply with and promote the Foundation’s Health and Safety Policies and Procedures and maintain a safe environment for pupils, staff and visitors ensuring that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons.
To be familiar with relevant policies and procedures and to take responsibility for promoting and safeguarding the welfare of the children and young people in School.
Promote and safeguarding the welfare of the children and young people in School in line with the foundations policies and procedures
Attend team meetings
Carry out any other reasonable duties within the context of the post, as requested by the Leisure Services Management team