COVID–19 - Update for Partner Employers and Apprentices

In light of the new national lockdown, as of 06.01.2021 our offices are now closed and our staff are working remotely.

Our face-to-face Commercial Training Courses have now been cancelled until further notice and all companies have been informed. For any further questions, please email

In regards to our Apprenticeship division, please see the below update.

Can existing employees wanting to start their Apprenticeship be enrolled?

Enrolments will be discussed on an individual basis.

How will training be delivered?

All day release / block release training for apprentices will take place remotely until further notice.

What will happen to existing training or review visits that are planned?

These will be completed remotely via Microsoft Teams or via telephone.

What technology do you use?

Every apprentice has a OneFile e-portfolio account where apprentices, supervisors and our tutors can see and manage learning and progress. Work will continue to be set via OneFile for all apprentices. We will also use Microsoft Teams (where applicable) to deliver training sessions and one-to-one sessions remotely. We will also speak to apprentices via telephone. We also use a variety of online learning resources to enhance online learning such as Nearpod.

What about classroom sessions?

All classroom sessions for apprentices will take place remotely until further notice.

Will exams and end-point assessment take place as normal?

All EPA’s will still take place remotely. All other exams will be postponed until further notice.

What if the apprentice becomes ill or needs to self-isolate?

Apprenticeships are designed to work around interruptions such as illness and holidays. Where a longer break (of a month or more) is needed, a formal “break in learning” is possible. Apprentices who are working at home can continue as normal with their Apprenticeship.

How will we review progress?

Regular progress reviews are a crucial part of each Apprenticeship and these will take place remotely via Microsoft Teams or telephone.

Will apprentices be able to complete their Apprenticeship on time?

Unless apprentices are unwell for a protracted period (more than a month) or if they are unable to obtain work place evidence required for the NVQ/skills criteria or EPA then their apprenticeship should finish has planned. If there are delays to exam sittings or end-point assessment, then end dates may be delayed in some cases.

Where face-to-face visits do take place, what guidance has Alliance Learning given to its staff to minimise risk?

No face-to-face visits will be taking place during lockdown. However, tutors will be adapting assessment methods (where applicable) and speaking to employers and learners via Microsoft teams and via telephone.

Who should I contact at Alliance Learning if I have any questions?

We understand that COVID-19 may give rise to a range of questions and our experienced team is on hand to support. In most cases, the first port of call will be your Alliance Learning Account Manager or Subject Specialist Tutor. We also have specialist available for the following queries:

For questions relating to apprentice welfare, our safeguarding team: /

For questions relating to IT/online access, our digital content team:

You can also reach us on email for general enquiries at