COVID–19 - Update for Partner Employers and Apprentices

Can employers continue to recruit new apprentices during the outbreak?

Yes, this is our busiest time for school and college leaver applications. Despite COVID-19 we are keen that the “class of 2020” does not miss out on the fantastic Apprenticeship opportunities that will be available. 

Can existing employees wanting to start their Apprenticeship be enrolled?

Enrolments will be discussed on an individual basis.

How will training be delivered?

 All day release/ block release for apprentices will continue to take place remotely until further notice.

What will happen to existing training or review visits that are planned?

These will be completed remotely via Microsoft Teams or via telephone.

What technology do you use?

Every apprentice has a OneFile e-portfolio account where apprentices, supervisors and our tutors can see and manage learning and progress. Work will continue to be set via OneFile for all apprentices. We will also use Microsoft Teams (where applicable) to deliver training sessions and one to one sessions remotely. We will also speak to apprentices via telephone.

What about classroom sessions?

All classroom sessions will take place remotely.

Will exams and end-point assessment take place as normal?

All EPA’s will still take place remotely.  There will be no exams taking place until further notice.

What if the apprentice becomes ill or needs to self-isolate?

Apprenticeships are designed to work around interruptions such as illness and holidays. Where a longer break (of a month or more) is needed, a formal “break in learning” is possible. Apprentices who are working at home can continue as normal with their apprenticeship.

How will we review progress?

Regular progress reviews are a crucial part of each apprenticeship and these will take place remotely via Microsoft Teams or over the telephone.

Will apprentices be able to complete their Apprenticeship on time?

Unless apprentices are unwell for a protracted period (more than a month) or if they are unable to obtain work place evidence required for the NVQ/skills criteria or EPA then their apprenticeship should finish has planned.   If there are delays to exam sittings or end-point assessment, then end dates may be delayed in some cases.

Where face-to-face visits do take place, what guidance has Alliance Learning given to its staff to minimise risk?

No face to face visits will take place until further notice.

Who should I contact at Alliance Learning if I have any questions?

We understand that COVID-19 may give rise to a range of questions and our experienced team is on hand to support. In most cases, the first port of call will be your Alliance Learning Account Manager, but we also have a team of specialists:

For questions relating to apprentice welfare, our safeguarding team: /

For questions relating to IT/online access, our digital content team:

You can also reach us on email at