COVID–19 - Update for Partner Employers and Apprentices

Commercial Courses: As the employers we support, operate in critical national infrastructure, construction or manufacturing, we continue to offer Commercial Courses that are license to practice and are essential to keeping the country operating and supporting vital sectors and employers.

To keep our customers, apprentices, staff and community safe, we are taking extra measures to prevent the spread of the new Omicron variant of Covid-19. These include:
 • 1-metre social distancing in classrooms and offices, where possible.
• Classrooms will have good ventilation with open windows and doors to aid ventilation.
• Temperature checks will continue on entry to the buildings.
• Face masks are required in classrooms, communal areas or walking around the buildings. Staff, apprentices, customers and visitors will be asked to wear masks during temperature checks.
• Testing twice weekly will continue for staff and apprentices, we now also ask that all commercial delegates do a lateral flow test prior to attending a course. This can be done before attending our centre, or alternatively, we can supply you with a test upon arrival.


Can existing employees wanting to start their Apprenticeship be enrolled?

Enrolments will be discussed on an individual basis.

How will training be delivered?

All day release / block release training for apprentices will take place either remotely or in centre. Plans and timetables will be discussed with each learner and employer. 

What will happen to existing training or review visits that are planned?

These will be completed either face to face or remotely via Microsoft Teams or via telephone.

What technology do you use?

Every apprentice has a OneFile e-portfolio account where apprentices, supervisors and our tutors can see and manage learning and progress. Work will continue to be set via OneFile for all apprentices. We will also use Microsoft Teams (where applicable) to deliver training sessions and one-to-one sessions remotely. We will also speak to apprentices via telephone. We also use a variety of online learning resources to enhance online learning such as Nearpod.

What about classroom sessions?

All classroom sessions for apprentices will take place remotely or in centre. Plans and timetables will be discussed with each learner and employer. 

Will exams and end-point assessment take place as normal?

All EPA’s will still take place remotely or in centre. All other exams E.g. Functional Skills, Technical Certificate exams will take place in centre.

What if the apprentice becomes ill or needs to self-isolate?

Apprenticeships are designed to work around interruptions such as illness and holidays. Where a longer break (of a month or more) is needed, a formal “break in learning” is possible. Apprentices who are working at home can continue as normal with their Apprenticeship.

How will we review progress?

Regular progress reviews are a crucial part of each Apprenticeship and these will take place either face to face, remotely via Microsoft Teams or telephone.

Will apprentices be able to complete their Apprenticeship on time?

Unless apprentices are unwell for a protracted period (more than a month) or if they are unable to obtain work place evidence required for the NVQ/skills criteria or EPA then their apprenticeship should finish has planned. If there are delays to exam sittings or end-point assessment, then end dates may be delayed in some cases.

Where face-to-face visits do take place, what guidance has Alliance Learning given to its staff to minimise risk?

Face-to-face visits will be taking place where appropriate and depending on Company COVID Risk Assessments being in place. Tutors will also be adapting assessment methods (where applicable) and speaking to employers and learners via Microsoft teams and via telephone.

Who should I contact at Alliance Learning if I have any questions?

We understand that COVID-19 may give rise to a range of questions and our experienced team is on hand to support. In most cases, the first port of call will be your Alliance Learning Account Manager or Subject Specialist Tutor. We also have specialist available for the following queries:

For questions relating to apprentice welfare, our safeguarding team: /

For questions relating to IT/online access, our digital content team:

You can also reach us on email for general enquiries at

Taking test kits home

You will be able to collect your home test kits from the Training Centre. You can start using them as soon as they arrive. Ashley Swift, Covid  Co-ordinator and Conor Haslam, Covid Registration Assistant will assign the kits out to the relevant people once they are ready. Alliance Learning staff should carry out testing at home twice every week, 3-4 days apart.

You will be given a pack of 7 tests in a box with a separate leaflet on how to take the test and report the results. This will also apply to apprentices in line with government guidance. These tests cannot be used or shared with anyone else due their unique batch number.

Taking the test

You should take the test two times every week. We would like you to take your tests on Sunday evening and Wednesday evening.

This does not replace symptomatic testing. If you have symptoms, you should self- isolate immediately, book a PCR test and follow national guidelines.  

The result of each test needs to be reported using the *NHS Test & Trace self-report website: You will also need to tell Alliance Learning the result of each test by emailing the result to


As you will be required to report on your results, we suggest setting up an NHS account to record your results. You can do this by following this link: Once you have set up your account you can then log in regularly to record your results. Please note, in order to set up your NHS log in, you will need your NHS number, which can be found on the following link:

Why take part

Whilst taking part in testing is voluntary, we expect *all apprentices and staff to participate in the scheme to help protect themselves, fellow learners and our staff. *Any individual who has tested positive for Covid-19, does not need to take an LFD test until the 90 days have elapsed following their positive test result.