Student Services Apprentice

Vacancy Ref: VC0745 Sector: Customer Service
Location: Bolton Postcode Area: BL3
Salary/Hour: £358.88 per week Hours: 36.25
Entry Qualifications: A-C / 4+ In English and Maths GCSE
Skills & Qualities:
• Able to demonstrate an aptitude for the skills taught in the Apprenticeship programme e.g. through work experience and qualifications
• To be IT literate and familiar with MS Office packages such as Word, Excel or equivalent software with good keyboard skills
• Good verbal and written communication skills with a good level of numeracy and literacy
• Able to follow instructions and work autonomously and as part of a team
• Good organisational skills with the ability to prioritise and work to deadlines
• Able to work flexibly and to adapt quickly to changing demands and requirements .
• Awareness of the requirements associated with operating within a customer service environment Commitment to continuous improvement and creative ways of working
• Enthusiasm to acquire knew knowledge through the Apprenticeship Programme and working with experienced colleagues
• Able to demonstrate sensitivity to individual differences
• Accuracy with high attention to detail Experience of using IT systems and packages e.g. MS Office
• Experience of dealing professionally and courteously with colleagues, stakeholders and customers
Job Description:
University of Bolton | Student Services Apprentice

Principal Duties and Responsibilities:
1. To complete a programme of Apprenticeship Training (up to 20% of time) to include studying in own time and completion of learning logs.

2. Contribute to Customer Service Excellence (CSE) and continuous improvement activities.

3. Maintain a smart appearance and act in a professional manner at all times whether on or off the University Campus.

4. Deal competently and in a professional manner when dealing with customers.

5. Work across the directorate to support colleagues with key initiatives and further enhance your skills.

6. To undertake a full range of administrative duties, using appropriate technologies. Including the maintenance of webpages and production of promotional materials, and guidance.

7. To draft routine letters, prepare standard reports and statistics as required, inputting extracting and manipulating data from spreadsheets, databases, the Student Record system and other systems operated by Student Services/UoB.

8. To perform and monitor standard financial procedures appropriate to the post, which may include tracking financial records, invoicing, purchase orders and reconciliations. Dealing with routine enquiries with external suppliers/contractors.

9. To maintain records and other systems as required, observing the correct procedure and or policies.

10. To operate the University’s Student Record system to maintain and review information. To review the use of the Student Record system and its scope for future developments.

11. To provide cover and support for Main Reception and Life Lounge at peak times during the year.

12. The post holder with have access to confidential information and must be able to identify when it is appropriate or not for the information to be shared or discussed.

13. Undertake such as duties as may reasonably expected within the scope and grading of the role.

14. To support the University Freedom of Information requests, identifying appropriate staff to respond to such requests and recording who such requests have been forwarded to.

15. To work flexible as part of the Student Services team, working across other teams and supporting other departments such as Reception, Life Lounge, Queens Specialist Building, Institute of Management and working evenings and weekends when required to assist with open days and enrolment periods.

16. Work flexibly and support other services at peak times in Student Services, as directed by the Senior Student Advisor and Student Services Team Leader.

17. To participate in the University’s Performance Review process and undertake development activities and actively pursue own development.

18. Attend and participate in work related training and staff development activities, which may take place off campus.

19. Undertake personal and professional development as appropriate to the role.

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