Apprentice Customer Service Advisor

Vacancy Ref: VC0759 Sector: Customer Service
Location: Leigh Postcode Area: WN7
Salary/Hour: £220.00 per week Hours: 40
Entry Qualifications: A-C / 4+ In English and Maths GCSE
Skills & Qualities:
• Ability to multitask whilst remaining customer focused
• Ability to build a good rapport with customers
• Excellent verbal and written communication skills
• Excellent customer service skills
• IT literate with the ability to show excellent attention to detail
• Experience of working within a sales environment
Job Description:
Guidance: please describe as accurately as possible the day-to-day duties and responsibilities of the job (bullet-point lists are better):

Simply Bearings Ltd was launched in 2004. We are the UK’s number one online retailer of bearings and power transmissions. The Company has maintained its number one position in the marketplace through continual reinvestment in the best technologies, media and talented individuals.
Simply Bearings Ltd strives to exceed its customers’ expectations by delivering excellent customer service to each and every customer. A fantastic opportunity for an experienced Customer Sales Advisor has arisen to join our continually growing business. The successful candidate will join an excellent working environment with a great team and supportive senior management.
The Role
• Engaging with a wide range of customers either by telephone or electronically
• Providing UK and International Sales support
• Resolving UK and International sales enquiries received via telephone or electronically
• Preparation and processing of UK and International sales quotes and sales orders
• Processing purchase orders for account customers
• Dealing with customer returns/exchanges
• Dealing with carrier claims

Package
• Quarterly performance related bonus
• Detailed 3-year development plans
• Duvet Days
• Working hours: Monday to Friday 8.30am to 5.30pm (Flexible hours on a rota basis)
• Company pension scheme
• Long service awards
• 100% attendance incentives
• 28 days holiday including bank holidays, option to take an additional 5 days (following successful probation period)
• Increased holiday entitlement after required length of service
• Free on-site parking
• Annual Team building/Christmas party events
• Dealing with eBay orders

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