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2. Assistance Administrator Apprentice - UOB, BL3

Vacancy Ref: VC0928	Sector: Business Administration
Location: Bolton	Postcode Area: BL3
Salary/Hour: £435.00 per week	Hours: 36.25
Entry Qualifications: A-C / 4+ in English and Maths GCSE
Skills & Qualities: Skills / Knowledge Competent in the use of appropriate IT systems such as word-processing, spreadsheets, databases and email. Credible oral communication and interpersonal skills to liaise effectively with colleagues, students and external contacts in a professional manner. Good organisational skills with the ability to multi task under pressure. Able to organise and prioritise tasks and workload through from initial stage to completion to meet deadlines. Awareness of the requirements associated with operating within a customer service environment. Able to work and contribute as a member of a team, whilst using own initiative as required. Able to demonstrate sensitivity in dealing with colleagues/partners and stakeholders from different cultural backgrounds. Commitment to continuous improvement and creative ways of working. Able to work in a fast-paced environment and embrace change. Available to undertake staff development, or attend events which may take place outside the University. Awareness of the principles of the Data Protection Act, Freedom of Information Act, Health and Safety, Prevent and the Bribery Act. Commitment to the University’s policy on equal opportunities and diversity. Available to work evenings and outside the normal academic year where required.
Job Description: Becoming an Apprentice at the University of Greater Manchester is an excellent opportunity to gain practical experience and training in an educational establishment. As an Apprentice you will be given the opportunity to learn ‘on the job’, working alongside and being mentored by experienced colleagues to achieve formal qualifications relevant to your chosen field. Your development as an Apprentice will take a two-phased approach. Phase 1 (Grade 1) – Year 1 Apprentices will study Level 3 Business Administration, working with the Quality Transformation Unit team to fulfil administrative duties as detailed below. Phase 2 (Grade 2 – F06) – Year 2 After 12 months and upon successful completion of Phase 1 and a successful Performance Review, you will increment to Grade 2 of the University Pay Spine (F06). You will continue your level 3 Business Administration apprenticeship programme, developing your skills commensurate with the principal duties detailed below. Main Function of the Position: • Contribute to the effective operation of Quality Transformation Unit (QTU) administrative functions in liaison with a wide range of internal and external agencies. • To actively collaborate with academic and professional colleagues to ensure that an excellent quality of administrative services is achieved and maintained at all times. • Support the coordination of Design Sprint Method Meetings (DSMs) under the guidance of leaders within the QTU. • Support the administrative tasks related to institutional quality assurance, improvement, and evaluation processes. Principal Duties and Responsibilities: 1. Working knowledge of the higher education sector and its functions, structures, and key features, regionally, nationally, and internationally. 2. To undertake the tasks associated with QTU administration processes, including writing letters and emails, organisation of files and records, collecting and analysing data, using electronic systems including MS office (or equivalent) and other IT systems. 3. Supporting the preparation and updating of documentation and records in line with QTU protocols and procedures; draft, edit, and complete documentation appropriate to audience and function. 4. To assist in the development and provision of a range of information and analysis reports. 5. Compile and maintain records relating to QTU policy, legislation, and compliance processes. 6. Support the preparation and updating of documentation as required by QTU leaders. 7. Assist in minute-taking of institutional meetings, under the guidance of QTU leaders. 8. To demonstrate a professional attitude, evidencing commitment to the University and the attainment of excellent quality of service 9. To work with the QTU leaders to achieve and maintain customer service excellence, advising internal/external stakeholders as appropriate. 10. To create a constructive liaison, point between the QTU team, academic areas, partner organisations, central support units and external stakeholders. 11. To be actively involved in determining and advancing best practice and to contribute to the implementation of systems/process development in liaison with professional colleagues within the team and across the University. 12. To work effectively within a dynamic environment and optimise individual and team effort. 13. To advance quality systems to ensure all work is of the highest standard of accuracy. 14. Ensure and maintain integrity and confidentiality of data and associated data protection requirements in line with corporate and statutory requirements 15. To treat everybody with whom you come into contact with dignity and respect, and to actively promote an inclusive attitude. 16. Carry out personal and professional development relevant to the role. 17. Ensure and maintain integrity and confidentiality of data and associated requirements in line with statutory and corporate requirements. 18. Ensure a safe working environment and abide by university health and safety policies and practices and to observe the University’s Equal Opportunities policy and Dignity at Work policy to all times. 19. Awareness of environmental and sustainability issues and a commitment to the University’s associated strategy with respect to the performance / delivery of key responsibilities of the role.