Customer Support Officer (Reception & Administration)

Job Description: We are currently recruiting for a Customer Support Officer who will work within our busy training centre reception. The successful applicant will be the first point of contact for learners, employers, and visitors. You will provide a professional reception service while supporting the wider team with administrative duties. A key part of your role will be monitoring learner attendance and ensuring accurate records are maintained. This role requires excellent communication skills, a customer-focused approach, and strong attention to detail to ensure a positive experience for all stakeholders.
Essential Skills: - Educated to GCSE Level A-C in Maths & English - Competent in the use of Microsoft Office and IT literate - Ability to maintain accurate records - Effective customer service skills - Able to work towards deadlines - Good verbal and written skills - Confident telephone manner - Team player with the ability work under own initiative and prioritise own work
Desirable Skills: - ICT qualification - Customer service/Administration skills - Knowledge of Health & Safety - Problems solving skills and the ability to resolve customer complaints
Working Hours/Week: 36.5	Closing Date: 25/04/2025

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