Level 5 Operations / Departmental Manager Apprenticeship


The Impact of Chartered Manager


A Chartered Manager's average
added value to their organisation.


Use Chartered Manager as proof of
leading people and managing change.


Agree that chartered status shows their integrity
and commitment to ethical behaviour.


Say they are better managers afterachieving Chartered Manager status.


Report greater self-awareness.


Use chartered manager to showcase their continual learning and growth.


The Chartered Management Institute (CMI) is the only chartered professional body in the UK that is dedicated to promoting the highest standards in management and leadership excellence. Over 100,000 managers use its services on a daily basis. It was over 60 years ago that, as the British Institute of Management back then, the organisation developed the UK’s very first diploma in management studies. In the years that followed CMI has constantly been at the forefront of all aspects of management training and thinking. CMI’s practical qualifications are ideal for managers and leaders at any level, and CMI remain the only awarding and independent body
recognised by the Privy Council to award Chartered Manager status
(CMgr MCMI).


An Operations/Department Manager is someone who manages teams and/or projects, and achieves operational or departmental goals and objectives, as part of the delivery of the organisation’s strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities and award requirements will include creating and delivering operational plans, managing projects, leading, and managing teams, managing change, financial and resource management, talent management and coaching and mentoring.


30 months. 


• Level 5 Diploma in Management and Leadership – this qualification contains 8 units and is assignment based.

• On-programme assessment which will include assessment of knowledge through the Diploma assignments and assessment of skills and behaviours, resulting in a portfolio of evidence which will include the creation of an operational plan, evidence of managing team performance and coaching and mentoring, chairing of meetings and provision of constructive feedback, and working collaboratively with others. Alliance Learning will also work closely with the employer to ensure that the learner achieves the 20% off-the-job learning opportunities required prior to end point assessment. The learner will also need to prepare for the end point project proposal by undertaking a work-based project to gain the required skills which will also include knowledge and skills in operational management, finance and decision making.

• Gateway to end-point assessment, where employer and provider agree that the apprentice has completed the above and has the knowledge, skills, and behaviours to progress to the end-point assessment. The apprentice must have achieved Functional English and Maths at Level 2 if not already gained.

• End-Point Assessment is conducted by CMI and will consist of a professional discussion underpinned by the contents of the portfolio of evidence and a project proposal (topic to be given by CMI at Gateway) and presentation with associated questioning.



You will be seen by your assessor on at minimum, a monthly basis, with an agreed tutorial timetable and if required, workplace visits.

On completion of this Apprenticeship, you will be awarded Associate Member Status of the CMI, which is free for one year and if you are working in an operational management position the learner could gain Chartered Manager status.

Are you interested in the Level 5 Operations / Departmental Manager Apprenticeship?

If you would like to be enrolled onto any of the Leadership and Management Apprenticeships, you can contact our Recruitment Team on 01204 677888 or email info@alliancelearning.com.


Enquire about this course